How to fix HP Laptop won’t turn on?

You may face some critical problems while starting up your HP laptop and could lead to the issue “HP Laptop won’t turn on”. It may occur due to some specific reasons or commands that you forgot to disable.

HP Laptop won't turn on

In this, you will get all the possible solutions to many common computer startup issues. Follow the instructions in this document step-by-step that will help you to detect the problem and find the most appropriate help.

How to troubleshoot the startup problem of HP laptop won’t turn on Windows 10?

Step 1: Remove discs and devices

Before starting to troubleshoot startup issues, remove or disconnect all discs and devices from the computer.

  1. Turn off your computer
  2. Remove any discs and USB devices
  3. Remove memory cards from the card reader slot
  4. Disconnect all non-essential devices such as printers, scanners, external hard drives
  5. Leave only the mouse, keyboard, and monitor connected

After you have removed all the discs and devices, turn on the computer.

  • If your computer starts, reconnect devices one by one, to determine which disc or device is causing the problem. If the issue is solved, the process of troubleshooting the error is no longer required.
  • If the computer won’t start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue your troubleshooting process

Step 2: Perform a hard reset to restart you HP laptop

Many turn on errors and other problems can be resolved by decreasing the amount of the power stored in hardware components. Decreasing stored power is sometimes referred as Hard Reset.

After you have completed all these steps, if the HP Laptop won’t turn on the issue is resolved, go to HP PCs – Updating Drivers and Software with Windows 10 and then visit to HP PCs – Using HP Support Assistant (Windows) to upgrade all device drivers.

Use one of the following set of steps to perform a hard reset of your computer:

Step 3: Run hardware diagnostic tests

Make sure that the issue is not hardware related by performing diagnostic tests.

  1. In Windows 10, search for and open the HP PC Hardware Diagnostics for Windows app
  2. If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website
  3. On the main menu, click System Tests
  4. Click the System Fast Test tab
  5. Click Run once
  6. While the test is running, the time remaining and test results for each component displays on the screen
  7. If a component fails in a test, write down the failure ID that is of 24-digit code and contact HP Customer Support. The information is also available in the Test Logs on the main menu
  8. If no system component failed, continue with these steps
  9. On the HP PC Hardware Diagnostic app, click on the ‘System Test’, and then click on ‘System Extensive Test’. The Extensive Test might take some hours to complete it
  • If an issue is not found, continue to the next step
  • If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Service

Step 4: Refresh or reset your PC

Use Microsoft’s Refresh your PC feature to reinstall Windows without affecting your personal files, apps, or any of your settings

  1. On the screen Choose an option, click Troubleshoot
  2. If your computer does not open to a blue Choose an option screen, skip this step and go to HP Notebook PCs – Advanced Startup Troubleshooting (Windows10) or HP Desktop PCs – Advanced Startup Troubleshooting (Windows 10) for further troubleshooting options
  3. Click ‘Refresh’ your laptop/PC/computer
  4. Click ‘Next’
  5. Wait for Windows to open, and then follow the on-screen instructions
  • If your computer starts and it results in the opening of Windows, you are done
  • If the computer does not start and it opens to the Choose an ‘options’ on the screen then go to the next instruction
  1. On the screen Choose an option, then click on ‘Troubleshoot’
  2. Select Reset your PC
  3. Click Next
  4. Select the quick option to remove your personal files


Your personal files and settings are destroyed by performing these steps. Make sure that you have backed up all your important files before continuing. Don’t continue if you have important documents on the hard drive that have not been backed up. You might want to seek a professional data recovery service to restore all your files.

  1. Wait for Windows to open. Follow any on-screen instructions.
  • If the computer starts and opens Windows then you are done

If your HP laptop won’t turn on Windows 10 start and opens to the Choose an option screen then continue to the next step to run Microsoft System Restore. In case you face any problem that cannot be resolved, so you can take the help of HP Laptop Support.

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